Silence from SMRT CEO appalling after all the faults in the past week
Published on 2018-05-19 by The Online Citizen
By: Amiroh Binte Mukasan
Last month, there was considerable flak from the public when another ex-military man – Mr. Neo Kian Hong - was appointed as the new CEO of rail transport operator SMRT.
Not only did he not have any industry-related experience, the public remains unconvinced that there are no better candidates for the job.
To assure commuters, an SMRT Spokesman said that Mr. Neo had a “track record in operations and people management” and the “ability to collaborate with multiple stakeholders”.
Yet this week alone, there were two serious incidents which happened on SMRT lines.
On Thursday, a “platform screen door fault” happened on the North-South Line on Thursday causing inconvenience to commuters. On Saturday, a track fault on the Bukit Panjang LRT resulted in commuters having to have to walk on the tracks to the nearest station.
Despite all these, we have yet to hear any statements or any apology from Mr. Neo. While SMRT is a private company, we must not overlook the fact that it serves a large number of people each day. In fact, it was the Minister of Transport who has decided to set a target for rail reliability.
continue reading here :
https://www.theonlinecitizen.com/201...the-past-week/
Looks like no new improvement in train service despite the appointment of a new general in SMRT . And someone still insists that there is an improvement in rail reliability . And when ever someone opens his mouth there will always be a problem in the transport system .
Train service disruption along East West Line and North South Line on Monday morning
Published on 2018-05-21 by Martha Soezean
Following successive delays last week, the train service was disrupted this morning again (21 May) along the East-West Line. A rider also mentioned that on North South Line towards Marina Bay was also very packed. This time no official explanation offered by SMRT.
Several passengers posted information and questions on the delay on Tata SMRT Facebook"
Shirow Lim wrote: At Sembawang toward town. Mrt very full.
Epsye Lim wrote: Today EW towards Jurong East very slow. Any train fault announcement?
Aaron Tan wrote: Nope, but in Eunos here, the announcements claimed that the Mrt ahead is not moving thus delayed.
JX Li wrote the North South Line towards Marina Bay was very packed:
JX Li wrote: Today north south line towards marina bay very pack.. why ah?
But Jill Yeo wrote that from Ang Mo Kio the crowd was not too bad around 8am:
Jill Yeo wrote: I just came to work from AMK around 8am… Crowd not too bad.
continue reading here :
https://www.theonlinecitizen.com/201...onday-morning/
Such excellent mrt system Singapore have . Some people still insist the train reliability had improved . So you still want to vote for PAP ?
Train service disruption along Circle Line on Tuesday late afternoon
Published on 2018-05-22 by Martha Soezean
A train service disruption occurred along the Circle Line (CCL) due to unknown reasons on Tuesday (22 May) late afternoon.
Though there was no official announcement posted by its train operator, SMRT, passengers noted different causes for the disruption via the train announcements.
Affected commuters who are part of the TATA SMRT Facebook group posted what they heard on the group’s timeline.
Facebook user, Yan Yan Jooie wrote that the delay was due to a train fault, after being informed by a train announcement in his train cabin that stopped at Lorong Chuan. He wrote: “Circle Line towards Harbourfront has delay & now my train stop at Lorong Chuan for few minutes. Is due to train fault, just announced. Train is moving after 10 mins stop at Lorong Chuan.”
But Aaron Tan informed the delay (which he said took 50 minutes) was due to a track fault. He wrote: “50 mins track fault reported on train heading East from Paya Lebar.”
continue reading here :
https://www.theonlinecitizen.com/201...ate-afternoon/
Yet another train service disruption and this time is Circle Line . No public announcement was made . All diam diam . What has SMRT ; LTA and Ah Khaw all trying to hide ? No wonder Ah Khaw & PAP government said there was an improvement in rail reliability . So are our trains safe to travel or not ?
Downtown Line hit by signalling fault; commuters complain of crowded train platforms
Published 4 hours ago
Updated 25 sec ago
Christopher Tan
Senior Transport Correspondent
SINGAPORE - The Downtown Line (DTL) was hit by a signalling fault on Thursday morning (May 24), adding to a string of major delays on the rail network since last month.
Commuters along the entire line were affected, with many complaining about crowded train platforms at several stations.
SBS Transit did not issue any updates about the fault on its social media pages, but later confirmed in a statement to The Straits Times that train service had been delayed due to a glitch at Tampines West station.
“On the approach to this station for both directions, trains had to be manually operated. This resulted in a slowdown in train speeds,” SBS Transit’s senior vice-president of corporate communications Tammy Tan said in the statement.
“Trains continued to arrive at stations but instead of the usual 2½-minute headway, it lengthened to about 5 minutes. This resulted in more crowded trains and a build-up of passengers at station platforms,” she added.
“For example at Bedok Reservoir station, some passengers may have waited up to about 15 minutes to board a train and the platforms were crowded.
continue reading here :
https://www.straitstimes.com/singapo...-crowded-train
Now even line also got same problem. Again it is signalling fault . Again no communications to your commuters . No wonder Ah Khaw still thinks the rail reliability had improved . No wonder PM LHL still wants to increase train fares . So you guys still want to vote for PAP ???
Train service disruption along Down Town Line on Thursday morning
Published on 2018-05-24 by Martha Soezean
A severe train service disruption took place this morning (24 May) along Down Town Line (DTL), causing significant delays in commuters’ travelling time and accumulated huge crowds at stations and on trains.
No official information on the delay, nor the reasons for it, were announced by SBS Transit, the transport operator of DTL While there had been no official announcement by SBS Transit, commuters wrote that the delay was due to a signalling fault.
The passengers’ tweets show that the delay at DTL started at around 6:40am this morning. Commuters also note that they were stuck at stations for five to ten minutes at each station and some noted that the overall delay experienced, can be up to an hour.
continue reading here :
SBS Transit apologises for not alerting commuters to Downtown Line delays
24 May 2018 01:20PM (Updated: 24 May 2018 01:30PM)
SINGAPORE: SBS Transit has apologised for not sending out alerts to Downtown Line commuters who experienced travel delays on Thursday morning (May 24).
“We apologise that no alerts were issued and to all affected passengers, we are sorry for the inconvenience that was caused. We are investigating the cause of the fault with the Land Transport Authority and the vendor,” said Ms Tammy Tan, senior vice president of corporate communications for SBS Transit.
The delay was caused by a signalling fault at Tampines West Station, Ms Tan said.
“On the approach to this station for both directions, trains had to be manually operated. This resulted in a slowdown in train speeds. Trains continued to arrive at stations but instead of the usual 2.5-minute headway, it lengthened to about five minutes,” Ms Tan said.
The signalling processor was successfully reset at about 8.15am and normal service progressively resumed after that, she said.
There was no stoppage of train service on the Downtown Line throughout the fault until the processor was reset, Ms Tan added.
Photos on social media showed long queues at Bedok North station and trains “packed to the brim” at Hillview station.
Channel NewsAsia reader Maurice Tang, who was travelling from Hillview to Bugis, said that the train stopped at some stations for a longer time than it usually does.
“The train stopped at Beauty World for 10 minutes and then stopped again at Newton for another 10 minutes,” he said.
Ms Tan also said that some commuters at Bedok Reservoir had waited for about 15 minutes to board a train.
Many commuters had taken to social media to complain about the lack of alerts from the public transport operator.
Read more at
https://www.channelnewsasia.com/news...uters-10273610
What is the use of apologising after the incident happen ? Why is it always signalling fault ? Why you guys never blame yourselfs ? Why don’t you guys hire train drivers ? Are driverless trains safe to travel or not ?
East-West Line running on new signalling system now - all the way to Tuas West and back
The EWL is the second old line to switch over to the new communications-based train control (CBTC) signalling system, after the North-South Line (NSL) in 2017.
Published 3 hours ago
Christopher Tan
Senior Transport Correspondent
SINGAPORE - The East-West MRT line (EWL) has switched over to a new signalling system, and, going by the first morning on Monday (May 28), all seems well despite the rain.
The EWL is the second old line to switch over to the new communications-based train control (CBTC) signalling system, after the North-South Line (NSL) last year.
Compared with the NSL, the switch was smoother and less disruptive on the EWL.
With the new system, continuous service to and from the Tuas West extension has resumed. That is, trains now do not have to stop at Joo Koon station for commuters to alight, take a shuttle bus to Gul Circle, before hopping on another train to continue their westward journey.
This was the arrangement put in place last November after a train collision that was caused by, among other things, a mismatch between the old signalling system and the new one, which was already in place for the Tuas West extension.
Commuter Ethan Guo said his journey on the EWL was “smooth and uneventful”.
continue reading here :
Train delay along NSL and EWL on Monday morning
Published on 2018-05-28 by Martha Soezean
There were train disruptions occurred along the North South Line (NSL) this morning (28 May); according to information provided by commuters, it was caused by a train fault. Apparently, train delays also happened along parts of the East West Line (EWL). Today marks the first day of the trial of the new signalling system along the entire EWL.
Official information about delays, if any, was yet to be made by SMRT.
Passengers h complained to SMRT on train delays since about 7am:
A post by a commuter on TATA SMRT Facebook also informed the train fault ahead at Outram station towards Pasir Ris:
Yk Foo wrote: “Train fault ahead at Outram station towards Pasir Ris direction. 5 mins delay.”
continue reading here :
https://www.theonlinecitizen.com/201...onday-morning/
Yet again no public announcement by SMRT on train disruption . What are you guys trying to hide ? No wonder Ah Khaw still thinks that train reliability had improved . Such world class SMRT is . Causing so many people to be late for work . So you sill want to vote for PAP ?
Tanjong Pagar MRT station hit by freon gas leak during morning peak hour
Published 40 min ago
Ng Huiwen
SINGAPORE - Commuters on an east-bound train were forced to alight at Tanjong Pagar MRT station on Thursday morning (June 7), after white smoke engulfed the platform due to a freon gas leak.
In response to queries, transport operator SMRT, which runs the East West Line, said that staff had detected the smoke from beneath the train while it was stationary at Tanjong Pagar MRT station at about 9.45am.
SMRT’s preliminary investigations show that the leak was due to a leaking air-conditioning compressor that released freon gas.
Freon gas - a common refrigerant used in air-conditioners - is non-toxic, but interacts with moisture in the air to form an odourless white smoke.
“As a safety precaution, all passengers onboard the affected train were asked to alight and board the next train,” said Ms Margaret Teo, vice-president of corporate communications.
She added that the affected train was withdrawn from service for further checks.
Account manager Roland Yeo told The Straits Times that the platform was “quite smoky”, and the source of the smoke appeared to be from the rear of the train he was riding.
The 41-year-old, who was heading to work at Raffles Place, said that the smell had not been obvious from where he was, in the middle of train.
He only noticed the smoke after the train pulled into Tanjong Pagar MRT station and he was asked to alight.
continue reading here :
https://www.straitstimes.com/singapo...ning-peak-hour
Hello Straits Times incident happen in morning peak hour now then report it ?
Are our trans safe to travel or not ??? Looks like someone never do their job .
Quote:
Originally Posted by
AssSMRT
Thank you TS for allowing me to post news regarding the mrt network .
You are most welcome .