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The payment is final, no further amounts can be claimed.
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No further responsibility can be held on the SMRT.
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Terms of the agreement are to be kept entirely confidential.
Slow train travel along NSL this Wednesday morning
Published on 2018-03-07 by Martha Soezean
The Singapore Mass Rapid Transport (SMRT) trains experienced another disruptions this morning (7 Mar) resulting in slow speed and congestion along the North South Line (NSL), without clarification from SMRT.
The problem started early around 6am according to a commuter’s tweet:
After 8:30am the disruptions and confusions seemed to get worse, still without official announcement from SMRT:
The commuters posts on TATA SMRT Facebook also informed on the crowd at several stations and slow train speed without announcement:
Aloysius J B Cruz 2 hrs:
Crowded at CCK station towards Jurong. No announcement.
Aloysius J B Cruz 2 hrs:
Crowded at yewtee platform towards jurong. Trains also full. No announcement.
Hanisah Mohamed Husin 1 hr:
Train moving like a snail, keep stopping towards YCK.
JX Li 1 hr:
Train fault at amk.. have to get down and wait for next train…fml
continue reading here :
https://www.theonlinecitizen.com/201...esday-morning/
I wonder if SMRT have forgotten on how to communicate to your commuters ? Or is SMRT trying to hide something ??? Still want to vote for PAP ?
Train disruption along EWL on Friday morning and afternoon
Published on 2018-03-09 by Martha Soezean
Disruption of train service occurred again this morning (9 March) along the East West Line (EWL). According to commuters, it was a track fault at Tanah Merah station that caused the delays, but no official announcement was published in the morning by transport operator, Singapore Mass Rapid Transport (SMRT). It later made an announcement at 12pm for passengers to add 15 minutes to travel time.
Many passengers were affected by the service disruption and vented their frustrations on Twitter starting around 9am, informing delays at Pasir Ris, Paya Lebar, Tanah Merah:
continue reading here :
https://www.theonlinecitizen.com/201...and-afternoon/
Yet another incident where SMRT and the state media did not report . No wonder Ah Khaw still thinks that the trains reliability had improved . So what are you guys hiding ?
Plans to extend new MRT signalling system tests to operating hours: Khaw
11 Mar 2018 01:27PM (Updated: 11 Mar 2018 01:30PM)
SINGAPORE: Tests on the new train signalling system could be extended to normal operating hours, Transport Minister Khaw Boon Wan said in a Facebook post on Sunday (Mar 11).
“We plan to extend testing to revenue hours, i.e. with passengers on board. Expect glitches and delays. I urge commuters to bear with us and thank them for their patience,” he said, following a visit to the SMRT Maintenance Operation Centre to observe testing on the North-South Line and the East-West Line.
Mr Khaw added that with the stabilisation of the new signalling system on the North-South Line, the focus has been turned to the East-West Line.
Engineers are currently intensifying the testing of the new signalling system on the East-West Line without passengers, and reiterated the usefulness of the early closures and late openings (ECLO).
“Extra engineering hours provides us with longer blocks of time on the train tracks. With ECLO for the entire EWL, we are also able now to test the new system for the entire line, and not just partial stretches,” Mr Khaw added.
Read more at
https://www.channelnewsasia.com/news...ating-10034034
Ah Khaw how many more times you want to test your stupid signalling system ? Now using commuters as your guinea pigs . So what if something happens will you Ah Khaw and SMRT take responsibility ?
Engineer who led SMRT trainees onto tracks in 2016 fatal rail accident jailed for 4 weeks
Former SMRT assistant engineer Lim Say Heng pleaded guilty to one count of causing death by negligence and was sentenced to four weeks’ jail.
PUBLISHED MAR 12, 2018, 4:05 PM SGT UPDATED 10 HOURS AGO
Tan Tam Mei
SINGAPORE - Two SMRT trainees died because of a failure to impose safety protocols that would have prevented trains from entering the work site where a track inspection was being carried out.
But former SMRT engineer Lim Say Heng’s failure to effect a “last line of defence” known as the 0/0 Automatic Train Protection speed code was the most direct cause of death, said District Judge Chay Yuen Fatt.
For his role in the March 2016 rail accident, Lim, 48, was sentenced to four weeks’ jail on Monday (Mar 12) after he pleaded guilty to causing death by negligence.
The accident, the train operator’s worst in history, resulted in the deaths of Mr Nasrulhudin Najumudin, 26, and Mr Muhammad Asyraf Ahmad Buhari, 24.
During sentencing, Judge Chay agreed with the prosecution that a jail term should be imposed.
“There is no denying that he (Lim) did not impose or give the instruction for the protocol,” said the judge,.
The prosecution had asked for a sentence of at least four weeks jail, and said that a fine, even a high one, would be insufficient given that it was “fully” within Lim’s “powers to ensure a safe inspection”.
Investigations into the March 2016 SMRT fatal rail accident showed that various parties involved in track access that day did not comply with proper safety procedures.
What was done: A handwritten message was displayed at the Tampines station. But it did not indicate that men were working on the track ahead.
In his submissions, Deputy Public Prosecutor (DPP) Anandan Bala said the consequences of Lim’s failure to ensure that the particular safety code was imposed, set in motion a chain of events that resulted in the fatal accident.
When imposed on a track circuit, the code would have ensured that a train comes to a stop before approaching the area.
The court heard that on Mar 22, 2016, a fault was detected along the track between Pasir Ris Station and Tampines Station on the East-West MRT Line at around 6.30am. The team of 15, led by Lim, was deployed at around 11am.
Instead of boarding a designated train that would take them to the work site, they walked on a walkway parallel to the track.
All this happened while the safety protocol had not yet been implemented.
This was among failures by different parties to comply with an approved set of safety operating procedures known as “Unit 3C OP"that governs track access during traffic hours.
Lim, who was at the front of the line that day, heard shouts and managed to avoid the oncoming train. Unfortunately the two trainees behind him were unable to react in time and were hit by the train.
Lim was sacked six months after the incident and now works as a technician.
During mitigation, Lim’s lawyer Lee May Ling said he was not solely responsible for the implementation of safety protocols that resulted in the fatalities.
continue reading here :
http://www.straitstimes.com/singapor...ccident-jailed
Why the worker was sent to jail ? Why the management was not to jail ? Why was the SMRT CEO not sacked over the incident ?
Negligence caused the death of trainees who were crushed by train; SMRT engineer gets 4 weeks jail
March 13, 2018
The SMRT engineer who was in charge of two SMRT trainees who were crushed by a train in March 2016 was sentenced to four weeks’ jail yesterday (12 Mar). The man, 48-year-old Lim Say Heng, had pleaded guilty to one charge of causing death by negligence, which carried a maximum 2 year jail term and a fine.
The court heard that Lim – who had worked for SMRT since 1999 – led a 15-person team on foot to investigate a possible signalling fault between Tampines and Pasir Ris stations. Lim did not warn incoming trains that personnel were conducting works on the track, and had only left a handwritten note at Tampines station.
The men reached the worksite shortly after 11am and at 11.05am, Lim stepped off the walkway and onto the track – not noticing that a train was approaching. Control room staff who had seen Lim step onto the track tried to radio the team who did not attend to the call. An employee then left the control room to shout at the men to get off the track.
Lim heard the shouts and jumped off the track, back onto the walkway. However, 25-year-old Nasrulhudin Najumudin and 24-year-old Muhammad Asyraf Ahmad Buhari had followed Lim’s lead and had stepped onto the track behind Lim. Both trainees could not move fast enough and were fatally hit by the oncoming train that was travelling up to 80 kilometres per hour.
SMRT and Director of Control Operations fined
Lim and the driver of the train that killed the trainees were fired months after the accident. SMRT and the rail operator’s director of control operations Teo Wee Kiat faced charges, alongside Lim, in December 2016.
continue reading here :
http://www.theindependent.sg/neglige...-4-weeks-jail/
And the top 2 SMRT management was not punished ? How can this be ? In other countries when such disaster happen the top management will resign and take responsibility .
SMRT partners McLaren to monitor performance of MRT trains using F1 technology
15 Mar 2018 09:32AM (Updated: 15 Mar 2018 09:40AM)
SINGAPORE: SMRT Trains and McLaren Applied Technologies will work together on condition-monitoring solutions that are able to track and predict the performance of MRT trains, the rail operator said in a press release on Thursday (Mar 15).
McLaren Applied Technologies is a UK-based technology company part of the McLaren Group, which includes McLaren Racing, the Formula One (F1) team, and McLaren Automotive, the carmaker.
SMRT said that such condition-monitoring solutions are commonly used by F1 race cars to provide vital information derived from “highly specified data capture” in real-time, to the F1 pit crews and mission control.
“Over a Grand Prix season with about 21 races, the McLaren race team captures an average of more than 12 billion real-time data points from over 300 sensors embedded on its two race cars,” SMRT said.
“Expert analysis of the data allows the team to monitor in real-time, perform detailed analysis and make informed decisions in mission control to optimise on-track performance.”
SMRT added that the “condition-monitoring” sensors and “high-speed” loggers are of “robust construction to withstand the stresses imposed during high speed races, meaning they can be readily adapted for use on trains”.
The two companies will work on solutions to monitor the train motors, brakes, pneumatic systems and gearboxes on a test-bed SMRT train, the statement said.
The test-bed train will then allow engineers to validate the performance of an end-to-end condition monitoring platform.
A memorandum of understanding between the two companies was signed in Singapore on Feb 23, SMRT said. The ceremony was witnessed by SMRT President and Group CEO Desmond Kuek as well as McLaren Group Acting CEO Dick Glover.
Read more at
https://www.channelnewsasia.com/news...using-10044816
No need to waste tax payers money on this . No need for advance technology to measure your performance. People are not stupid you know . A very simple indicator to measure your performance is to have zero breakdown in services . Getting your commuters to their destinations on time . And for your commuters to arrive at their destinations safely . Is that too much to ask for ?
SMRT to splurge undisclosed millions using F1 racing technology
March 15, 2018
Unable to deliver even a decent train service, Singapore’s state-owned public transport operator SMRT just splurged undisclosed millions using F1 racing technology to operate public trains. The UK-based McLaren Applied Technologies will be paid to implement race-car technology to monitor the performance of the Singapore trains. Specified performance details, which are mostly unnecessary, will be used to monitor the trains which travel at only a maximum of 80km/hr.
High speed rail like Japan’s Shinkansen do not even use these highly-specialised data.
SMRT CEO Desmond Kwek poured praises for himself claiming that SMRT is the “pioneer” behind rail conditioning-monitoring:
“In Singapore, SMRT has been pioneering the development of rail condition-monitoring sensors to minimise disruption to our commuter service, optimising train performance by detecting and rectifying emerging defects early. We look forward to collaborating with McLaren Applied Technologies to elevate this capability further, combining our engineering expertise in rail with their proven capabilities harnessing sensors, telemetry and software in motorsport.”
continue reading here :
Train service disruption along DTL on Friday morning
Published on 2018-03-16 by Martha Soezean
The Down Town Line (DTL) experienced a short service delay this Friday morning (16 Mar), with an explanation from the transport operator, SBS Transit only after the disruption to service was over.
Commuters posted information on the disruption on TATA SMRT Facebook:
Ah Yen posted at 8 am:
Stuck at Botanical Gardens. DTL not moving.
John Robert Lee shared MRT Singapore Service Information’s photo :
Consider other transport or other lines if you currently get stuck on the Downtown Line, like right now. The delays is caused due to unknown reasons.
Vincent Ang
we have to leave men behind at each station
Karen Cai Yanqin commented on Ah Yen’s post that the train at Newton station was not moving too while Samuel Ang commented that Beauty World was also affected.
Alicia Lee commented, also on Ah Yen’s post, that 2 trains not moving at Bukit Panjang. Alicia added announcement at Bukit Panjang informed a train fault, the train will be delayed for a while.
At 8:47am Amos Ng commented on John Robert Lee’s post that SBS Transit informed due to an earlier train fault at Beauty World, train service was delayed by about 15mins towards Expo. Normal service has now resumed.
continue reading here :
https://www.theonlinecitizen.com/201...riday-morning/
Looks like SBS Transit also do not know how to communicate to its commuters . Even new line also got problem . Such world class MRT transport system Singapore has.
Passengers involved in Joo Koon MRT collision asked to sign non-disclosure contract before medical fees can be reimbursed
Published on 2018-03-17 by The Online Citizen
Below is a letter written by one of the commuters involved in the collision at Joo Koon MRT station on 15 Nov 2017, which describes his experience of claiming reimbursement from SMRT
Firstly, I am not writing this to shame SMRT. And overall, I got a resolution. But it certainly could have gone a lot better though.
I was one of the passengers of the front cabin of the train in the Joo Koon MRT collision on November 15th 2017. During that incident, I fell on my backside. I walked out of the station, feeling lucky that I only got a bump on my backside, without any other injury. However, later that afternoon, my left arm felt completely devoid of strength, and my left ankle started to hurt. The following day, I went to see a clinic doctor. I then proceeded to emailed the smrt staff with my medical bills for claims.
It took them one and a half months for them to contact me again. The SMRT staff told me the claim is approved. However, they will need me to sign a “discharge voucher” before the amount of $31.70 can be reinbursed.
A few days later, they mailed the “discharge voucher” to me. When I read the “discharge voucher”, I got a rude shock. They mailed me a bloody contract and expected me to sign it.
This contract demanded 3 terms:
Angrily, I told the staff, there was no way in hell that I would sign such a contract. I told them in no uncertain terms, that even if I was agreeable to the first 2 conditions, there was no way that I would sign away my rights to disclosure.
This whole back-and-forth went on for more than 1 week, with the staff transferring the case to her manager, whom I have had to explain all over, that I will under no circumstances surrender my rights to disclose anything that I want to disclose. The manager explained to me that this was simply their company policy, and every claimant had to go through the same things. I told her promptly, her company policies are none of my concern, and they are the ones who caused the problem in the first place. The compensation should have been UNCONDITIONAL.
continue reading here :
https://www.theonlinecitizen.com/201...be-reimbursed/
I wonder why must have conditions to release even medical costs incurred through no fault of the commuters’ fault ? Please do no sign such conditions . If this is the case commuters can complain to CASE and SUE SMRT . Why must include nondisclosure agreement ? What is SMRT & LTA trying to hide ?
Taipei Metro improves with experienced civil engineer but Singapore’s MRT becomes “laughing stock” under paper general
Published on 2018-03-17 by The Online Citizen
by Kwok Fangjie
Channel News Asia Insider ran a story on Saturday (17 Mar) highlighting how the Taipei Metro has turned itself around under President B C Yen and became twice as reliable as Singapore’s MRT system.
However, the metro system did not start out well. It said that the Taipei Metro “opened in 1996 was not always a success story. In 2003, six delays of over an hour had a major impact on commuters and affected its image.”
The problem was solved by a setting up “weekly technical meetings that would look at how and why each problem occurred, and how it would be fixed”. All these were written into “more than 7,000 SOP documents [which] are reviewed annually”.
When it changed the signalling system in 2009, there were problems too but the Taipei Metro “gave fare discounts and put extra staff on standby to take over the automated trains”. As a result, consumer’s trust is “concomitantly high” according to the article.
The Taipei metro has now been considered the gold global standard for train reliability, which encounters delays of more than five minutes once every 1 million kilometres. This makes it 2.5 times more reliable than Singapore’s 400,000km.
Khaw urges us to learn from Taipei’s metro, but Singapore’s MRT becomes “laughing stock”
Back in May 2016, Transport Minister Khaw Boon Wan lauded the Taipei Metro, saying that “There is strong and tangible ownership of service reliability at all levels, from the chairman of the board, down to the president, management groups, engineers (and) the mechanics,”
Despite the rhetoric, SMRT faced the worst train breakdowns ever the following year on 7 Oct 2017. Train services on the North-South line down for more than 14 hours due to flooding. The next month, it was revealed that SMRT staff were caught falsifying maintenance records.
continue reading here :
https://www.theonlinecitizen.com/201...paper-general/
It takes the right man or woman with the right skills and mindset to head a company . It should never be given to someone who volunteers for the job .