Services at 13 stations on EWL and NSL to resume regular start times on Sunday mornings from Nov 6: SMRT
From the first Sunday of November (Nov 6), SMRT train services will resume regular service start times on Sunday mornings from Joo Koon to Queenstown on the East-West Line (EWL), and from Bukit Gombak to Jurong East on the North-South Line (NSL).
Published 6 hours ago
Derek Wong
SINGAPORE - From Nov 6, SMRT train services will resume regular service start times on Sunday mornings from Joo Koon to Queenstown on the East-West Line (EWL), and from Bukit Gombak to Jurong East on the North-South Line (NSL), SMRT said in a press release on Monday (Oct 24).
The resumption of regular service start time on Sunday mornings at these 13 stations comes seven weeks ahead of schedule.
Since June, services at 13 stations along the EWL and NSL have been commencing service up to an hour later. This was done to give rail maintenance and renewal project teams more time to carry out necessary works in between services.
The initial plan was to start train services on Sundays later over a six-month period but this has been shortened to 22 Sundays instead.
Over the past 20 weeks, more than 2,300 sleepers and more than 3.2 kilometres of additional Third Rail have been replaced.
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Train fault causes delays on East-West Line at Clementi, Jurong East stations
Published 8 hours ago
Updated 6 hours ago
Lee Min Kok
SINGAPORE - A train fault hit the East-West Line at Jurong East and Clementi stations on Tuesday (Oct 25) morning, affecting commuters who complained of being stuck in trains.
Platforms at both stations were packed with commuters during the morning rush hour, according to several posts on social media.
SMRT’s vice-president for corporate information and communications Patrick Nathan said in a statement that an east-bound train leaving Jurong East station had encountered a signal fault at about 6.50am.
“The train captain was able to recover the fault, and the train was turned back to Jurong East station where passengers were detrained before the train was pulled out of service,” explained Mr Nathan.
“We apologise to passengers who had their commute affected this morning, and will be investigating the cause of the fault.”
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Refunds for train disruptions can improve customer satisfaction
By Richard Hartung
Published: 4:00 AM, October 25, 2016
Updated: 7:31 AM, October 25, 2016
Despite more than 80 disruptions on MRT lines last year, hours of cumulative delays, and more delays this year, commuters here have received only ad hoc compensation, if anything.
Commuters in other countries are far more fortunate. Go Transit in Canada, for instance, is giving C$100 (S$104.30) credit to every passenger stuck on its Lakeshore East train for three hours last month.
“If you got stuck on that train, we want to compensate you,” a spokesman said. Go Transit also refunds fares for anyone delayed more than 15 minutes.
In Australia, Metro Train Melbourne promises that it will compensate customers for missing service standards, such as delays of no more than five minutes. Train passengers in Adelaide travelled free for a day recently as part of a goodwill gesture to compensate them for previous train service disruptions.
The United Kingdom has gone even further, by extending Consumer Rights laws to transport services. Commuters will be able to receive compensation if their trains are late and refunds, which vary between companies and can be as low as 25 pence (S$0.43), will be made uniform.
Transport operators are also starting to do more to make sure commuters actually receive refunds.
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Launch of upgraded signalling system on North-South MRT line delayed to Q1 2017
Published 53 min ago
Adrian Lim
SINGAPORE - The launch of an upgraded signalling system on the North-South Line - which will allow trains to run at shorter intervals - will be pushed back to the first quarter of next year (2017).
More testing is required for the new system, which can enable trains to arrive at 100-second intervals instead of 120 seconds currently, the Land Transport Authority (LTA) said on Wednesday (Oct 26).
The upgrading project started in 2012 and was earlier slated to be completed by the end of this year. By allowing trains to travel more closely together, passenger capacity on the North-South Line will be increased and crowding reduced.
The LTA said that as a precautionary measure, it will “devote more time to do more extensive tests to ensure the reliability of the system before launching it”.
Mr Tan Yih Long introducing the new signalling system in the train car
More thorough testing was also the advice given by rail operators from other cities, such as in Taipei and London, which had upgraded their signalling systems previously, the authority added.
The North-South Line, along with the East-West Line, are Singapore’s oldest MRT lines, having launched in 1987, and this is the first time their signalling systems are being updated.
The LTA said that for the North-South Line, works to install the new signalling equipment on trains and tracks, as well as in stations have been completed. On the East-West Line, these works are more than 80 per cent complete.
For the North-South Line, tests started in August and, to date, 93 per cent of them have been completed.
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Train service on Bukit Panjang LRT has resumed
Train service on the Bukit Panjang LRT is delayed for 30 minutes on Wednesday (Oct 26) due to a train fault between Bukit Panjang and Phoenix stations.
Published 1 hour ago
Chew Hui Min
SINGAPORE - Train service on the Bukit Panjang LRT resumed after a service disruption of more than an hour.
There was no train service on the Bukit Panjang LRT due to a train fault between about 5.50pm to 7pm on Wednesday (Oct 26).
At about 5.50pm, SMRT tweeted that service would be delayed for 30 minutes due to a train fault between Bukit Panjang and Phoenix stations. SMRT added that it was working to recover service.
Later it said that train services had stopped.
Bus services were free at all LRT stations, and ceased at about 7.30pm.
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http://www.straitstimes.com/singapor...to-train-fault
Really pity the Bukit Panjang residents .
East-West Line hit by 4th fault in a week; track circuit fault causes delay on Thursday morning
Train service on the East-West Line was affected by a track fault on Thursday (Oct 27) morning at Bugis, with commuters experiencing delays and slower trains due to congestion.
Published 4 hours ago
Updated 19 min ago
Derek Wong
SINGAPORE - Normal service on the East-West Line resumed at 11.30am on Thursday (Oct 27), three hours after it was affected by a track fault at Bugis, with commuters experiencing delays and slower trains due to congestion during the morning peak.
This is the fourth disruption in a week for the East-West MRT line.
SMRT explained on its Facebook page at 11.55am that the train service was delayed “due to a track circuit fault” near Bugis station at 8.10am. It also stated that trains “travelled at a slower speed over the affected stretch” and “some westbound trains were turned around to ease congestion during the morning peak”.
According to SMRT, engineers were only able to assess the fault after the morning peak at 10.55am as “track access is required for inspection”.
SMRT first tweeted about the track fault at 8.43am, saying that commuters should allow for 15 minutes of additional travel time from Pasir Ris to Bugis stations towards Joo Koon and that the train service was still available.
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http://www.straitstimes.com/singapor...ursday-morning
Clap clap clap very good service provider .
Quote:
Originally Posted by
PussycatDolly
Take almost 30 years to upgrade the signaling systems?
Did it take almost 30 years to increase MRT fares too?
They increase fares every year . I won’t be surprise they will also increase fares this year despite someone saying no .
Bus and train fares reduced by overall 4.2 per cent; fare structure to be further simplified
The Public Transport Council (PTC) has announced an overall reduction of 4.2 per cent on fares for buses and trains.
Published 2 hours ago
Adrian Lim
SINGAPORE - Bus and train commuters will enjoy an overall fare reduction of 4.2 per cent from Dec 30, the Public Transport Council (PTC) announced on Thursday (Oct 27).
For adults using travel cards, this will translate to savings of between 1 and 27 cents for a journey. Senior citizens will have their fares lowered by 1 to 7 cents, and students by 1 cent across the board.
As part of the 4.2 per cent reduction, the fare structure will be simplified, the PTC said.
Fares for fully-underground rail lines, such as the North-East Line, Circle Line and Downtown Line, will be lowered to be the same as those of above-ground lines, such as the North-South and East-West Lines.
Trips on the fully-underground lines currently cost 5 to 25 cents more for adult commuters, but this differential - to reflect higher operating costs such as air-conditioned station platforms - will be removed.
“This will benefit commuters further as more new fully-underground lines are opened in coming years,” said PTC chairman Richard Magnus.
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Quote:
Originally Posted by
skyleon
They increase fares every year . I won’t be surprise they will also increase fares this year despite someone saying no .
My apologies the PTC really reduced fares this time but only will be effective from Dec 30 2016 .
Move to standardise fares by distance welcomed by analysts
By Faris Mokhtar
Published: 4:00 AM, October 28, 2016
SINGAPORE — Standardising the rail fare structure makes things fairer for all since some commuters live in areas served only by fully underground lines and have had to pay more, said transport experts.
Charging based on distance — instead of whether the commute is on an above- or underground line — also dovetails with the Government’s shift towards taking on more of the operating costs and fare risks, they added.
They were commenting on the Public Transport Council’s (PTC) announcement yesterday that fares on fully-underground lines — the North-East Line (NEL), Circle Line and Downtown Line — will be lowered to match that of above-ground lines, a difference that currently ranges from four to 25 cents.
SIM University’s senior lecturer Walter Theseira said the issue with the current fragmented fare structure was that commuters were paying different prices because of “accidents of geography”. “You would have to pay more if you just happened to live in an area such as Punggol that is served by the all-underground lines,” he said. Differences in rail fares were introduced in 2003 with the introduction of the NEL to reflect the higher operating costs of underground rail lines.
In explaining the change, PTC chairman Richard Magnus also noted that with rail and bus services continuing to expand, fragmented fares could cause more confusion for commuters.
Deputy chairman of the Government Parliamentary Committee for Transport Ang Hin Kee agreed, saying “most people are not clear about the current fare structure where you pay more for using the underground lines as the operating costs are higher”.
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